'The booking' refers to part or all of the travel arrangements for transportation, accommodation, flights, sightseeing excursions, meals, entertainment and other linked services made on behalf of the client, some of which may be subcontracted from other independent suppliers. A binding contract between you, the client and Frontiera Travel Ltd comes into existence when we receive your booking request and a deposit payment for the booking.
A deposit of 35% of the total booking value is required in order to confirm part or all of the booking. Certain suppliers impose more stringent payment policies. Should your program include services of such suppliers, Frontiera Travel Ltd will advise you at the time of booking if your booking will require some additional deposit payments.
The balance is payable 60 days before the date of the first service by Frontiera Travel Ltd. Should the client fail to remit payments in line with these set time frames, Frontiera Travel Ltd reserves the right to treat the booking as cancelled and thereby apply any resultant penalties.
Cancellations by Client
Cancellations 90 days or more prior to departure will receive a full refund. 60-89 days will be subject to loss of deposit (35% program price). 30-59 days will be subject to loss of 50% of program price. 29 days or less will be subject to 100% of program price.
All clients are strongly advised to take out travel insurance covering them for luggage, personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment of travel arrangements because bookings will be subject to cancellation penalties as detailed above.
Cancellations or Changes by Frontiera Travel Ltd
Frontiera Travel Ltd reserves the right to discontinue and cancel any booking in respect of which payment has fallen in arrears. In the event of this right being exercised, relevant cancellation penalties will be payable by the client or deducted from any deposit payments already made.
Note: Frontiera Travel Ltd is committed to maintaining a close and mutually beneficial relationship with all its clients. We realise that the satisfaction of our clients is our greatest asset. Our values therefore are guided by a high level of professionalism, honesty and Integrity.
Your travel arrangements will be reviewed every so often in order to eliminate chances of errors and omissions.
In the unlikely event that Frontiera Travel Ltd has to cancel, amend or curtail your travel arrangements due to our negligence, our failure to exercise care in making the arrangements for you and/or breach of our contractual agreement, we will take liability.
3rd Party Suppliers
Frontiera Travel Ltd acts as a booking agent for hotels, airlines, ground transporters, boat operators, hot air balloon companies and other independent contractors providing accommodations, transportation, and other services that Frontiera Travel Ltd subcontracts on behalf of its clients. Each of these companies is an independent company and is not subject to the control of Frontiera Travel Ltd.
Frontiera Travel Ltd will not be liable for any personal injury, property damage or loss which may occur as a result of using such subcontracted services however, Frontiera Travel Ltd will always endeavour to contract services of companies which in our discretion, deliver the contracted services in the appropriate quality while adhering to the laws of the land.
In the event that any supplier is unable to provide contracted services for whatever reason, Frontiera Travel Ltd will endeavour to offer you alternative arrangements of similar classification whenever possible.
Should you not be willing to take the alternative arrangements offered by Frontiera Travel Ltd, any refunds to which you may be entitled will be subject to the terms and conditions of the relevant supplier.
You may not delegate convey or assign your rights duties and obligations entered with Frontiera Travel Ltd.
"Force Majeure" means any circumstances where the execution of contractual services is prevented or affected by factors beyond the reasonable control of Frontiera Travel Ltd including, but not limited to acts of God, war and threat of war, civil strife, industrial dispute, terrorist activity, natural disasters such as weather conditions, earthquakes, volcano eruptions, fire, governmental actions and other unexpected occurrences.
In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses the client may incur where we are forced as a result to cancel, delay, curtail or change the clients’ arrangements in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
Frontiera Travel Ltd also reserves the right to accept or decline any traveller on any trip, before or during the trip should such person's mental or physical condition impede the operation of the service or the rights, welfare or enjoyment of other travellers. In this case a refund of the unused land services is the limit of Frontiera Travel Ltd liability to the traveller removed.
We also reserve the right to alter or modify the itinerary of any tour or relocate accommodation if schedules, security matters and/or events beyond our control make such explained above.
It is the client’s responsibility to ensure that their passport, visa, health certificates, vaccinations, or other documentation required for the trip are obtained, valid and that are all in order.
Should Frontiera Travel Ltd incur any costs as a result of failure by the client to fulfil this responsibility, such costs shall be recovered from the client.
Malaria is endemic in some parts of Africa and precautions must be taken. It is recommended you visit your primary General Practitioner (GP) or local Travel Clinic to review any medications or recommended vaccinations.
Be sure to carry your vaccination certificate with you as proof of vaccinations. If you are concerned about taking any medications, check with your GP before you book your trip.
Special Requests & Important Information
The client must either directly or through their travel agent, advise Frontiera Travel Ltd in writing of any special requests or important information about themselves such as diet, physical disability and any need for special treatment or handling at the time of booking.